Explore our FAQ section to find answers to your questions about ordering, payment methods, shipping, returns, and product care. We're here to help make your shopping experience as smooth as possible.
  1. How long does shipping take?
    We try to keep all our products in stock at all times! We strive to deliver your order within 5-7 business days.
  2. Where do you ship to?
    We ship to all of North America and offer free shipping on orders over $100 in Canada.
  3. Can I return or exchange cabinet hardware if I’m not satisfied?
    If you are not satisfied with your order, you may initiate a return for an item(s) within 30 days of receipt for a refund. For more information about returns, visit https://truenorthhardware.ca/returns-exchanges/
  4. What materials are your cabinet hardware made of?
    Our cabinet hardware is crafted from a variety of premium materials to ensure durability and longevity. The materials we use range from high-grade aluminum, brass to robust plastics. Each product’s specific material composition can be found in the product information section on our website. We’re dedicated to providing you with the best quality for your home improvement needs.
  5. What forms of payment do you accept?
    We accept various forms of payment including Visa, Mastercard, American Express, Discover, JCB, Diners Club International and PayPal.
  6. Can I install cabinet pulls on existing cabinets without pre-drilled holes?
    Yes, you certainly can. Installing cabinet pulls on existing cabinets without pre-drilled holes is absolutely doable. However, it requires a bit more effort and precision. You’ll need to measure carefully to ensure the pulls are placed correctly and evenly. A power drill will be necessary to create new holes. Always remember to use a template or guide to ensure proper alignment and spacing. It’s also recommended to start with a smaller drill bit and then size up to prevent any damage to your cabinets.
  7. Do you have a minimum order quantity or amount?
    No, we do not impose a minimum order quantity or amount. We believe in providing flexibility for our customers to purchase exactly what they need. However, we do offer free shipping for orders over $100 within Canada as an additional benefit for our customers.
  8. Can I use cabinet pulls on drawers as well?
    Absolutely! Cabinet pulls are versatile and can be used on both cabinets and drawers. They are designed to be functional and stylish for all types of cabinetry. Just make sure to choose the right size and style that fits your drawers. Remember, the most important thing is that they are installed securely and correctly for easy use. Browse our blog to learn more about how to properly install pulls.
  9. How can I place an order?
    Placing an order is simple and straightforward. Follow these steps: 1. Browse our online catalog: Visit our website and browse through our wide range of products. You can use the search bar or the product categories to find exactly what you’re looking for. 2. Add to cart: Once you’ve found a product you like, select the quantity you want and click on ‘Add to Cart’. 3. Review your cart: Click on the shopping cart icon to review your items. Here, you can change the quantity of your items or remove items from your cart. 4. Checkout: When you’re ready, click on ‘Proceed to Checkout’. You’ll be asked to enter your shipping information and select a payment method. 5. Confirm your order: Review all the details to make sure everything is correct. Once everything looks good, click on ‘Place Order’ to finalize your purchase. You will receive an email confirmation once your order has been successfully placed. If you have any issues during the process, don’t hesitate to reach out to our customer service team for assistance.
  10. Are your products covered by a warranty?
    Yes, our products are covered by a warranty. You may initiate a return for most defective items within 1 year of receipt for a full refund. Once a return has been set up and the item has been returned to our warehouse, it will be inspected. If the item is deemed to be defective, a full refund will be applied to your account. We stand behind the quality of our products and want to ensure our customers are completely satisfied with their purchase.

FREE Shipping for Orders over $100.

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